Before a residency starts
You must give the resident, on or before the day they move in, a copy of:
You must also give the resident, on or before they move in, a statement that details:
- the rate for extra people to stay
- charges for hiring any equipment
- any fees for storage or removal of a caravan
- any commission that applies if the caravan park owner sells a caravan.
For more information, go to Checklist before you rent a site in a park.
When a residency starts
You must provide contact details for service of documents, paying rent and requesting urgent repairs.
The resident may choose to pay the bond directly to you, or directly to the Residential Tenancies Bond Authority (RTBA).
If the resident has given you written notice that they want to pay your bond directly to the RTBA:
- you must choose this option when you start the bond lodgement transaction with the RTBA
- the resident must pay the bond money to the RTBA within 2 business days of accepting the bond lodgement transaction you start on the RTBA website.
If the resident has chosen to pay the bond directly to you:
- provide the resident with a receipt for the money received
- start a bond lodgement transaction on the RTBA website within 10 business days of receiving the bond money from them
- once the resident has accepted the bond lodgement transaction from the RTBA, the bond money is debited from your bank account that is registered on the RTBA website
A bond receipt will be emailed to all parties - keep a copy of this handy.
For more information, go to:
During a residency
You must:
- provide 24-hour vehicular access for all residents to all sites
- provide 24-hour access for all residents to the caravan park and toilet and bathroom facilities
- provide rent receipts, or keep records of rent payments and hire charge payments
- let the resident use the park and all other facilities their agreement allows
- set reasonable hours for use of other facilities
- respect and not restrict or interfere with a resident’s right to privacy, peace and quiet or proper use and enjoyment of the site and the communal facilities
- keep common areas in the park clean and safe
- arrange regular garbage collection
- keep all park facilities (including hired caravans) in good condition
- make sure repairs or renovations disturb occupants as little as possible, and provide other facilities for them to use during this time if necessary.
For more information, go to Rent, rules and repairs.
At the end of a residency
- Keep the Condition Report (if there is one) in case of any disputes.
- Know what to do if a resident leaves property behind.
- If there was a bond:
- Reach agreement with the resident on the distribution of the bond money
- If you want to claim part or all of the bond, you must tell the resident at least 3 business days before making a claim and give them evidence that supports your claim. The evidence must not contradict the condition report.
- If you and the resident agree on the division of the bond, you should submit a bond claim to the RTBA within 10 days of the end of the residency.
- Complete the bond claim on the RTBA website. The resident will receive an email to accept the bond claim
- Once the resident has accepted the claim, the money will be credited to the nominated bank account(s).
- If you and the resident disagree about the division of a bond, you must apply to RDRV or VCAT within 10 business days of the resident vacating the premises. You must provide VCAT with evidence supporting your claim. The evidence cannot contradict the condition report.
For more information, go to: